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Microsoft Dynamics CRM  - CRM and Social Networking: Engaging the Social Customer


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CRM and Social NetworkingCRM and Social Networking

(Current)


CRM: The Winning Strategy in a Challenging EconomyCRM: The Winning Strategy in a Challenging Economy

The Role of CRM in a Challenging Economy


Success and Value from BI: The QlikView Customer ExperienceSuccess and Value from BI: The QlikView Customer Experience

Why BI is hard to do and customers reasons for and benefits of chosing QlikView.


Time to Value and ROI from BI: The QlikView Customer ExperienceTime to Value and ROI from BI: The QlikView Customer Experience

The business justification of BI projects.


The Total Cost of Ownership of BI: The QlikView Customer ExperienceThe Total Cost of Ownership of BI: The QlikView Customer Experience

Why TCO is important, how it is linked to value and ROI and how QlikView performed.