Home > CRM > By Industry > Service & Support
RESOURCES
Why Pixel Power, a Microsoft Resesller, choose the expertise of K3 to implement Microsoft CRM
Service & Support
Whether your business supplies on-call engineers or maintenance of your industrial equipment installed at customer premises, the service and repair industry strives for faster response, quicker problem resolution and lower operating costs. Behind the scenes, the complexities of allocating the right people, with the right tools and spares to effectively help customers can be a challenging requirement. The difference between a profitable task and loss making call-out relies on the efficiency of your processes and your ability to quickly allocate the appropriate resources to each job.
Our solutions for service and repair help streamline planning, tracking, and decision making for a wide range of service operations. With tight integration between contact centres, work order lifecycle management and mobile devices, we help you to integrate your field crews into a highly efficient team to improve service delivery.
Key features for the service sector within the K3 Microsoft Dynamics CRM solution include:
-
Track activities, tasks and expenditures and associate them with specific projects
-
Automatically assign activities to specific individuals or groups and use rules-based escalation to address issues
-
Set up a catalogue of your services to track sales, incidents and contracts and proactively identify problems
