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The highly scalable Microsoft CRM solution developed by K3 provides a single platform that has dramatically improved its ability to execute its business goals.
Public Sector
The public sector encompasses a wide range of organisations and activities but many have a common set of key drivers. One of the most important is the need to clearly communicate with people and handle large amounts of often-sensitive data in a timely and secure fashion. As local and central government computerise more activities and seek cost savings through shared resources, the ability to collate data from multiple sources and present this information in an accurate and secure methodology is vital.
With CRM, K3 has helped many public sector organisations automate processes to improve efficiency and reduce costs. By focusing on the Microsoft platform, public sector organisations can rely on a proven and industry wide platform that allows the sharing of information without lengthy integration and compatibility issues. The support for well-known productivity suites such as Microsoft Office allows rapid adoption by staff with minimal training.
Key features for the public sector within the K3 Microsoft Dynamics CRM solution include:
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Rapidly deliver e-government information portals across multiple communication platforms
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Integration with IVR for contact-centre agents to improve the handling of phone inquiries
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Automate processes to drive consistent customer service experience and boost productivity
