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» Evotec Case Study

How the Microsoft CRM solution created by K3 provides a single repository of accurate customer data that is available to every part of the business.

Evotec Case Study

Distribution

Distribution and wholesale businesses are constantly challenged to deliver higher customer service levels. With low margins and intense competition, distributors and wholesalers constantly need to enhance efficiency, cut costs and deliver new value added services to price sensitive customers. 

 

Our solutions for distribution and wholesale help optimise your business processes from order entry through to supply chain management and customer queries. By turning raw data into actionable information, distributors can deliver levels of service that ensure customer loyalty.

 

Key features for distribution within the K3 Microsoft Dynamics CRM solution include:

  • Easy-to-use tools to manage and schedule maintenance, repair and support

  • Connect your processes across sales, marketing and services to increase efficiency

  • Automate the assignment of tasks to individuals or groups

  • Create and monitor customised offers and pricing for each opportunity